Titan announced Monday that it was awarded the Department of the Army Information Management Support Center (IMCEN) Desktop Support Services contract.
Under this multiple-awarded indefinite-delivery, indefinite-quantity (ID/IQ) contract having a potential value with options, if exercised, of $405.9 million over approximately seven years, Titan will compete against other awardees to provide Information Technology (IT) services to over 10,000 military, civilian employees and contractors working within the Pentagon and the more than 90 agencies that comprise the Headquarters Department of the Army (HQDA).
Throughout our 17 year relationship with IMCEN, Titan has continuously provided outstanding IT services in a variety of capacities, said Gene Ray, Titan’s chairman, president and CEO.
We are pleased with the new opportunities that this latest contract award offers and excited to continue to be an integral part of IMCENs important mission of supporting the Armys senior leadership and the agencies that serve our Armed Forces worldwide.
As part of this performance and tasked-based contract, Titan will provide enterprise-wide desktop services, including service desk services, installation services, system analysis and architecture, messaging services, system administration, server and web server management, configuration management, video teleconferencing services, technical logistics support and information assurance.
Titan will also support the HQDA’s Desktop Realignment Initiative, which is focused on streamlining and enhancing IT support services through the incorporation of Service Level based performance measures, commercial best practices, timely upgrades in technology and standardization. This initiative will also expand service coverage to an additional 5,000 customers.
To further advance the exceptional reputation IMCEN currently has for providing IT services, Titan brought together large and small companies experienced in working together, each with unparalleled reputations for achieving customer satisfaction while collectively providing complementary strengths to ensure continuity, flexibility, innovation, and long-term performance enhancements.
